Returns & Exchange
Returns & Exchange Policy
- We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
- For a full refund, please return your online order in its original condition to our Distribution Centre within 60 days of receiving. This applies to full price, sale and online purchases.
- Exchange your purchase for a different color variation or size within 60 days of purchase. You can also exchange for a gift card. Items received outside of our 60 day return period will be returned to you.
- You’ll be refunded to your original form of payment.
- If your payment was made using one or more gift cards and a credit card, we’ll refund the gift card you entered first during the checkout, followed by your payment card.
- If your payment was made using multiple gift cards, we’ll refund the first gift card number you entered when checking out.
- Please keep all gift cards used to place an order in case of returns.
- Allow 10-14 working days for refunded payments to appear in your account.
- To protect your purchase, all of our products are tagged and refunds will only be offered if this tag remains attached when returned. Product returns received without the tag attached will either be exchanged or returned to the customer. Please note, we monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Boston Harbour account.
- To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
How to return an order
We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
Return your order to our Distribution Centre within 60 days of receiving your order for a full refund. Exchange or receive a gift card within 60 days. Exchange for different color or size of the same style.
For security reasons we are unable to accept hand-carried returns to our distribution centre.
International returns are not free. For returns, please use the courier of your choice, retain your proof of return and send the item back to us. Please see below for further details.
JMS Tradewell LLC,
209 West 38th Street,
Processing time for returns, exchange and refunds
- We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process. This is due to delays within the returns network and also the safeguarding measures in place to protect our team.
- Allow 10-14 working days for refunds to appear in your account depending on your bank.
- Your delivery costs will not be refunded if you cancel post dispatch as we do not offer a free returns service for international orders.
- Delivery Costs Refund:
- Delivery costs will be refunded in the following circumstances:
- If you cancel your order before dispatch.
- If you return a faulty item.
- If we cancel your order due to stock availability.
Will customs, duties and taxes be refunded if I return my order?
We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.
These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.